We are confident that most problems can be resolved easily and quickly, preferably when they arise and with the person concerned.
If your problem can not be resolved in this way and you wish to make a complaint, we would like you to let us know as soon as possible – ideally, within a matter of days or at most a few weeks, as this will enable us to establish what happened more easily.
Complaints should be addressed to the patient services manager and, in their absence, management. Complaints should be addressed in writing to [email protected]
Our patient services manager or management team member will initially call you to discuss. Please note we do not offer appointments with the patient services manager.
He/she will then explain the practice complaints procedure to you and will ensure your concerns are promptly and effectively resolved.
When making a complaint, it is crucial to provide as much specific detail as possible. This will help us understand the issue and resolve it effectively.