We are confident that most problems can be resolved easily and quickly, preferably at the time they arise and with the person concerned.
If your problem can not be resolved in this way and you wish to make a complaint, we would like you to let us know as soon as possible – ideally, within a matter of days or at most a few weeks, as this will enable us to establish what happened more easily.
Complaints should be addressed to the patient services manager and in their absence management, and we do NOT offer appointments with the patient services manager.
He/she will then explain the practice complaints procedure to you and will make sure that your concerns are dealt with promptly.
It will be a great help if you are as specific as possible about your complaint.